Complaints & Disputes

What if I want to file a complaint

At our company, delivering exceptional customer service and ensuring your satisfaction is our top priority. However, we understand that there may be times when we fall short of your expectations, leading you to file a complaint. We deeply apologise for any inconvenience caused.

What's next?

If you have a complaint, we are committed to setting things right. The quickest way to address any concerns is to get in touch with our customer service team. They are available to assist you and collaborate with you to reach a satisfactory resolution.

In the rare event that you still feel dissatisfied with the resolution provided, you have the option to escalate your complaint to the Thuiswinkel disputes committee. This independent organization specialises in mediating disputes between consumers and businesses. Alternatively, you can submit your complaint through the European ODR platform, which facilitates the resolution of cross-border disputes online.

Rest assured that we treat every complaint seriously, and we will put in all efforts to address and resolve any issues you may encounter. Our goal is to ensure your complete satisfaction with your overall experience with us.